Service Repair Information:

 

Warranty

All units under warranty will be repaired and shipped back at no cost.

 

Non-Warranty

All equipment considered non-warranty is subject to a $140.00 estimate fee. If authorization is given to proceed with repairs the $140.00 fee is applied to the cost of the repair. Return shipping will be charged on all non-warranty repairs.

 

Flat Rate Repairs

A flat rate of $140.00 will apply to repairs of the following:

RF cable replacement

Power supply repair

PC board repair

Headphone receptacle replacement

Full testing on live system

 

Non-Flat Rate Repairs - A quote will be supplied for the following:

LCD screen

Power supply if needs replacement and is not repairable at component level

Glass front panel with the ribbon cable

Plastic enclosure if is broken beyond economical repair

 

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*Clients will be required to provide approval within 15 days of quote or unit will be returned with the $140.00 estimate fee applied and shipping charges.

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**Client is responsible for the removal of arms from monitors or is subject to an additional $80.00 fee for all warranty and non-warranty units.

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Service inquires can be directed to Ethel Richardson at erichardson@mvcc.ca or 403-640-4490.